1. How do I know if the product fits?
Each product page on timastudio.com provides a size chart that helps you to choose/order the best fit. Please keep in mind all measurements are in inches, but you can always use an online converter to convert them to your chosen measurements.
2. How do I place an order?
You can order easily using our online platform. When you find a product you would like to purchase on our shop page, you can add it to your cart. Then, either by logging in or through guess checkout, you will be able to check the summary, pay, and secure your purchase. After placing an order, you will receive an order confirmation in your email.
3. What payment methods do you accept?
A: You can use PayPal and all the major clients and credit cards to make a payment.
A: You can use PayPal and all the major clients and credit cards to make a payment.
4. How can I use my discount/coupon code?
You can easily add your discount/coupon code to your shopping cart at the checkout.
5. Where do you ship?
We have worldwide shipping for almost all of our products (shipment and shipping costs may vary depending on the product and also the destination). If you have a concern about a specific area/zone/country you can always contact us.
7. How can I order in bulk?
For all bulk/wholesale orders please contact us using our contact page or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
8. Can I cancel/return/exchange my order?
Some of our products are print on demand. It means they are specially made for the client who placed the order. If you need to cancel/return/exchange your order, please do so by contacting our customer service as soon as possible. If we have already processed your order, you may be charged an extra re-stocking fee. All products need to be returned in the original condition and packaging. All sale items are final sale. You can find our complete return policy here.
Some of our products are print on demand. It means they are specially made for the client who placed the order. If you need to cancel/return/exchange your order, please do so by contacting our customer service as soon as possible. If we have already processed your order, you may be charged an extra re-stocking fee. All products need to be returned in the original condition and packaging. All sale items are final sale. You can find our complete return policy here.
9. Do you have a physical store?
At this stage, our main platform is our online store. From time to time we participate in some shows/markets to connect directly with our clients. If you would like to get updated information about our shows/markets, please sign up for our newsletter at the bottom of this page and follow us on social media.
10. Do you have the products in stock?
We have small quantities of some products in our stock.
At this stage, our main platform is our online store. From time to time we participate in some shows/markets to connect directly with our clients. If you would like to get updated information about our shows/markets, please sign up for our newsletter at the bottom of this page and follow us on social media.
10. Do you have the products in stock?
We have small quantities of some products in our stock.
11. How can I contact customer service?
If you have any questions regarding our online store (products, orders, returns or exchanges, accounts, and technical questions), please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
If you have any questions regarding our online store (products, orders, returns or exchanges, accounts, and technical questions), please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
12. How long does the shipping take and how much it costs?
Shipping time and cost may vary depending on the destination and product. You will receive an email with the tracking information as soon as your order is shipped. You can find our complete shipping policy here.
Shipping time and cost may vary depending on the destination and product. You will receive an email with the tracking information as soon as your order is shipped. You can find our complete shipping policy here.
13. What is the processing time mentioned on the product page?
A: Some of the products (ex: t-shirts, sweatshirts, hoodies) are POD and we make them after receiving the order. The processing time for our POD products usually takes around 3 – 5 days to prepare before shipping.
14. Can I order the design of my own?
Yes, we accept special orders. For all special orders please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
15. What should I do if my desired colour/size is not available?
You can always contact us and we try our best to accommodate your needs.
16. What should I do if I received a damaged package/product?
If an item arrives damaged we need to be notified immediately (please refer to terms and conditions). Please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with all visual references of the damaged item and we will send the replacement. If your package has been stolen or misplaced, we have to open an investigation ticket with the shipping company that was used, and once we have a resolution we will further assist you with replacement.
17. Where do I find the care instructions for the product I have purchased?
You can find complete care instructions for our products here.
